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Sumaiya Khatun
Apr 04, 2022
In General Discussions
CA has worked particularly on overcoming the problems of first generation Email List solutions delivered in SaaS . In this regard, the press release mentions a study by Email List Gartner recently conducted on the first users of these solutions ("Survey Analysis: How to Interpret SaaS-based IT service desk tool myths, reality and recommendations"), which above all points Email List out difficulties in customization and integration, and the inability to perceive the benefits. Of speed of implementation and reduction of Email List support staff that should be typical of SaaS solutions. To overcome these problems, explains the release, CA Cloud Service Management focuses on features including intuitive user interface , with "touch-and-go" Email List functionality inspired by consumer logic, and modern search and collaboration functions, the richness of the mobile experience available to Email List end users for requesting services, assets and support from any device, The feasibility of a "drag-and-drop" type of workflow in a few Email List minutes, the dynamic "in-app" guide to accelerate initial configuration, asset management and discovery, sophisticated dashboards, and self-service reporting. "Solutions such as CA Cloud Service Management Email List are able to realize the potential of ITSM delivered in SaaS mode because they aim to efficiently meet the key needs of real users, rather than simply providing an elaborate technical platform that is difficult to Email List manage from the point of view of maintenance and updates, ”said Robert Young,
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Sumaiya Khatun
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